International telecom company is looking for

Technical Support Engineer

to join to its Kuwait office.

 
GENERAL DESCRIPTION:
Place of work: Kuwait.
Working hours: 5 days, 8.5 hours per day
Qualification and experience in operation of one of the following technologies/equipments:

* IP equipment Operation and Maintenance (ALU Service Routers, Aggregate Routers, Service Aware Manager)
* NGN equipment Operation and Maintenance
(ALU Media Gateway Controller, Media Server, Trunking Gateway, ACME…)
* IMS (IP Multimedia Subsystem)
* SDH (ALU STM1, 4, 16) equipment Operation and Maintenance
* DWDM equipment opertaion and maintenance

Salary 5000 EURO Netto all in. The first airticket is paid by the company.

JOB DESCRIPTION:
POSITION: Level One Technical Support Engineer

He is directly subordinated to the Project Manager of ALU Kuwait Office.
His working place is in the Client NOC (Network Operation Center) during their working hours.

RESPONSIBILITIES:
· For the maintenance of AlU equipment in the country of Kuwait
· For troubleshooting the problems on site quickly
· For preventive maintenance activities
· For opening ticket in ALU Operation and Maintenance Tool (CARES), developed for providing L2, L3 and R&D support
· For managing the tickets with supports till resolution/close
· For Hardware replacing
· For Software updating
· For proper reporting

PREFERRED QUALIFICATIONS:
· Bachelor degree or higher from Electrical & Electronics Engineering, Computer Engineering or Telecommunication Engineering departments of reputable universities
· UNIX, Linux experience
· Knowledge about TCP/IP, Routing, Switching (Certificate is a bonus)
· VoIP, SS7, ISDN, H.248, SIP signaling protocols

TASKS:
· To cooperate with MOC personnel, give help for the operation of application software
· In case of Equipment hardware failure make diagnosis, report to PM and act in accordance with the ALU internal rule
· In case of Software failure, make diagnostic, report to PM and start immediate action to eliminate it
· In both Hardware and Software failure cases he should open a ticket immediately
· To cooperate with ALU Technical Assistance Centre, Technical Expert Centre and R&D support in order to solve the problems occurred
· To perform preventive maintenance on the equipments
· To prepare weekly reports for project management in accordance with the ALU internal rule/templates
· To prepare incident reports (service outage reports) for important hardware and software failures
· To handle the Spare Parts inventory
· To study and being familiar with Alcatel-Lucent equipment manuals
· To take part on the ALU trainings
· To provide stand by on call service after working hours

Personal Characteristics:
· Team working
· Basic management experience
· Decision-making abilities
· Ability to deal with pressure
· Strong analytical reasoning and problem solving skills, self motivated, aggressive and hard working
· Customer orientation, communication, and stress tolerance skills
· Strong negotiation skills and ability to work independently
· Excellent proficiency in Written & Spoken English
· Flexibility
· Mobility
· Valid driving license at least for 3 years